The payment details page provides comprehensive information about a specific payment. To view the payment details, select the payment ID in the payments list. The top of the payment details displays the sending amount and currency, the beneficiary (nickname), and the payment ID.
If the payment includes Stablecoin, the payment details will also show a transaction hash below the payment ID. Selecting the transaction hash takes you to the respective blockchain, where you can see details such as status, gas fees, and sender and receiver addresses.
The payment timeline shows each payment state transition and the elapsed time between them. Changes in green show successful states, while changes in red show stalled or failed states. For failed states, you'll see an error message that includes:
- An error code
- An error description
- Resolution options (What you can do)
The first part of the payment summary shows the sending amount and currency, the exchange rate, and the receiving amount. The second part of the payment summary shows the total sending amount and currency, an expandable breakdown of the payment's total transaction fees, and the converted amount that was sent to the beneficiary.
Once a payment has reached a terminal state (e.g., Completed), you can download an official confirmation document directly from the Payment Details screen. This document serves as a formal record of the transaction and can be shared with beneficiaries or used for internal reconciliation.
To generate the document:
Navigate to the Payment Details page for the specific transaction.
Click the Proof of Payment button located at the top right of the screen.
The document will automatically download as a PDF file.
The document header dynamically adapts to display the specific Ripple legal entity associated with your region, ensuring the record is compliant with local jurisdiction requirements.
The Proof of Payment PDF contains the following verified transaction details:
Header: The applicable Ripple Legal Entity for the payment corridor.
Sender Information: Name and Tenant Name/ID.
Beneficiary Information: Name, Identity ID, and Country.
Payment Details:
Payment Amount and Currency Code
Initiation Date
Current Payment Status
Ripple Payment ID
