# Support

Wallet-as-a-Service (Palisade) provides comprehensive support to help you get the most out of the platform. This page explains how to get help and access support resources.

## Contact support

For technical support, questions, or issues with the Wallet-as-a-Service (Palisade) platform:

- **Email**: [support@palisade.co](mailto:support@palisade.co)


## Support hours

Our support team is available during business hours to assist with your inquiries. For urgent issues outside of business hours, please include "URGENT" in your email subject line.

## Before contacting support

To help us resolve your issue quickly, please include:

1. **Your organization name** - The name of your Wallet-as-a-Service (Palisade) organization
2. **Description of the issue** - A clear description of what you're experiencing
3. **Steps to reproduce** - If applicable, the steps that led to the issue
4. **Screenshots or logs** - Any relevant visual information or error messages
5. **Transaction IDs** - If the issue involves specific transactions


## Common issues

### Account access

If you're having trouble accessing your account:

1. Ensure you're using the correct email address
2. Check if your organization has SSO enabled
3. Contact your organization administrator for access issues


### Transaction issues

For transaction-related problems:

1. Check the transaction status in the Transactions tab
2. Verify that all required approvals have been obtained
3. Ensure your device is properly configured for signing


### API issues

For API-related problems:

1. Verify your API credentials are valid and not expired
2. Check that you're using the correct base URL for your environment
3. Review the error response for specific error codes


## Resources

- [Wallet-as-a-Service (Palisade) documentation](/products/wallet) - Comprehensive platform documentation
- [Error reference](/products/wallet/error-codes/error-codes) - Error codes and troubleshooting
- [API documentation](/products/wallet/user-interface/api/getting-started) - API integration guides