Ripple Onboarding FAQ
General
How do I access my Ripple account to start onboarding?
- The URL for accessing the Ripple onboarding application is https://home.ripple.com/.
- You should have received two emails: one email with the subject line “Welcome to Ripple!” that provides complete information on how to set up your account, and another email with your new account link.
- If you did not receive this email, please check your email spam folder or contact your Ripple Customer Engineer for assistance.
How do I access my Ripple Payments account?
- The URL for Ripple Payments is https://home.ripple.com/.
- You should have received two emails: one email with the subject line “Welcome to Ripple Payments!” that provides complete information on how to set up your account, and another email with your new account link.
- If you did not receive this email, please check your email spam folder or contact your Ripple Customer Engineer for assistance.
What do I do if my new Ripple account link has expired?
- The link you received via email to set up your Ripple account expires after 5 days.
- To reset you account, you need to reset your password by navigating to https://home.ripple.com/ and clicking "Forgot password?" link.
- If you have difficulty resetting your password, please contact your Ripple Customer Engineer for assistance.
How do I set up multi-factor authentication?
MFA is a security process in which you must provide two or more types of authentication before you can access online applications.
Follow the links provided below to install one of the MFA apps officially supported for accessing Ripple.
| MFA App | iOS | Android |
|---|---|---|
| Authy | iOS | Android |
| Google Authenticator | iOS | Android |
| Auth0 Guardian | iOS | Android |
| Microsoft Authenticator | iOS | Android |
How do I raise and manage service tickets?
To raise and manage service tickets:
- Go to the Ripple Technical Services Portal.
How do I set up an account to access the Ripple Technical Services Portal?
To set up your Ripple Technical Services Portal account:
- Go here.
- Enter your email address.
- Click the “Forgot your password?” link on the next screen.
- You will receive another email with a link to set your password.
How do I bypass firewall or network restrictions to access the Technical Services Portal?
- If your company has firewall or network restrictions that prevent you from accessing the Technical Services Portal, please instruct your organization’s IT team to allowlist https://ripplenet.atlassian.net.
- Once you have allowlisted the Technical Services Portal, check out the IP Addresses and Domains for Atlassian topic for more details on allowlisting.