# Support

Ripple Custody (Wallet) provides comprehensive support to help you get the most out of the platform. This page explains how to get help and access support resources.

## Contact support

For technical support, questions, or issues with the Ripple Custody (Wallet) platform, contact [Ripple Support](https://technicalsupport.ripple.com/).

## Support hours

Our support team is available during business hours to assist with your inquiries. For urgent issues outside of business hours, please include "URGENT" in your email subject line.

## Before contacting support

To help us resolve your issue quickly, please include:

1. **Your organization name** - The name of your Ripple Custody (Wallet) organization
2. **Description of the issue** - A clear description of what you're experiencing
3. **Steps to reproduce** - If applicable, the steps that led to the issue
4. **Screenshots or logs** - Any relevant visual information or error messages
5. **Transaction IDs** - If the issue involves specific transactions


## Common issues

### Account access

If you're having trouble accessing your account:

1. Ensure you're using the correct email address
2. Check if your organization has SSO enabled
3. Contact your organization administrator for access issues


### Transaction issues

For transaction-related problems:

1. Check the transaction status in the Transactions tab
2. Verify that all required approvals have been obtained
3. Ensure your device is properly configured for signing


### API issues

For API-related problems:

1. Verify that your API credential is enabled and that your access token hasn't expired
2. Check that you're using the correct base URL for your environment
3. Review the error response for specific error codes


## Resources

- [Ripple Custody (Wallet) documentation](/pt-br/products/wallet) - Comprehensive platform documentation
- [Error reference](/pt-br/products/wallet/api-and-developer-experience/error-codes) - Error codes and troubleshooting
- [API documentation](/pt-br/products/wallet/get-started/use-the-api) - API integration guides