# Sign in to your Ripple account

You sign in to the Payments Direct UI at [home.ripple.com](https://home.ripple.com), using the same Ripple account that gives you access to product support.

## Set your password

When either Ripple or an administrator from your organization creates a new account for you, you receive two emails from Ripple:

- An email with the subject line **Welcome to Ripple!**, containing a link to [home.ripple.com](https://home.ripple.com).
- An email with the subject line **Set your Ripple Onboarding account password**, containing a link for setting your password for the first time.


If you did not receive these emails, contact an administrator for your organization. If you are an administrator, contact [technicalsupport@ripple.com](mailto:technicalsupport@ripple.com).

Password requirements
Your password must contain:

- At least 12 characters.
- At least 3 of the following:
  - Lower case letters (`a`-`z`)
  - Upper case letters (`A`-`Z`)
  - Numbers (`0`-`9`)
  - Special characters (for example: `!@#$%^&*`)
- No more than 2 identical characters in a row.


If you forget your password, or need to reset it for any reason such as password expiration, go to [home.ripple.com](https://home.ripple.com) and select **Reset password**. Before you choose a new password, you're asked for a code from your authenticator app.

If the link for setting your password has expired, go to [home.ripple.com](https://home.ripple.com) and select **Reset password**. If you still can't set your password, contact [technicalsupport@ripple.com](mailto:technicalsupport@ripple.com).

## Sign in

Prerequisite
To sign in, you need an authenticator app such as Google Authenticator or Microsoft Authenticator on your mobile device. You use it to generate a one-time authentication code when you sign in.

To sign in:

1. Go to [home.ripple.com](https://home.ripple.com).

2. Enter the email address and password for your account, then select **Continue**.
3. When prompted for a one-time authentication code, check your authenticator app for the current code and enter it.
If you have never authenticated before, this step also displays a QR code. Scan it with your authenticator app to start generating codes.

4. To skip this step for the next 30 days on this device, select **Remember this device for 30 days**.
5. Select **Continue** to complete the authentication.


When authentication is complete, the **Welcome back!** home page displays.

Unlock your account
After 10 failed sign-in attempts, Ripple locks sign-in to your account. The sign-in page reports that your account is blocked, and you receive an email with the subject line **Your Ripple sign-in is locked after failed attempts**.

To unlock your account, do one of the following:

- If you know your password, open the email and select **Unlock my account**. When the sign-in page opens, sign in again. The link expires after 5 days.
- If you forgot your password, the link has expired, or the email didn't arrive, go to [home.ripple.com](https://home.ripple.com) and select **Reset password**. Resetting your password also unlocks your account.


If you didn't try to sign in, reset your password and tell your organization's administrator.

If you still can't sign in, contact [technicalsupport@ripple.com](mailto:technicalsupport@ripple.com). The Support Portal uses the same account, so you can't reach it while you're locked out.