When viewing wallet balances in Wallet-as-a-Service (Palisade), you'll see different balance types that reflect the availability and status of your funds.
| Balance Type | Description |
|---|---|
| Total | The sum of all funds in the wallet (available + frozen + pending) |
| Available | Funds that can be used immediately for outgoing transactions |
| Frozen | Funds from transactions that have been frozen for compliance review |
| Pending | Funds from transactions currently awaiting a freeze decision |
Your available balance may be less than your total balance when:
Transactions are frozen: Incoming deposits have been manually frozen or automatically frozen for review. These funds remain in the "Frozen" balance until unfrozen. See Manage transactions for more information on freezing transactions.
Transactions are pending: Incoming transactions that are awaiting a freeze decision. Once confirmed, these amounts move to either "Available" or "Frozen".
You can view your wallet balances in the Wallet-as-a-Service (Palisade) console from:
- The vault overview, which displays balances for all wallets
- Individual wallet pages, which show balances for that specific wallet
To manually refresh a wallet's balances:
- Navigate to the wallet page
- Click the refresh icon next to the wallet balance
- Balances will update automatically once the sync completes
Manual refresh is useful when a balance appears outdated or incorrect
Manual refresh only updates balances for tokens that Wallet-as-a-Service (Palisade) is already tracking for that wallet. It will not detect new tokens that have never been seen before.
If you've received a token that isn't appearing in your wallet:
- The token may not yet be tracked by Wallet-as-a-Service (Palisade)
- Contact support to have the token added to your wallet
For EVM wallets, balances are tracked separately for each blockchain where you hold assets. This provides complete visibility into your cross-chain holdings.
| Aspect | Description |
|---|---|
| Chain-specific balances | See exactly how much you hold on each blockchain (e.g., 500 USDC on Ethereum, 200 USDC on Arbitrum) |
| Aggregated totals | Total holdings automatically sum across all chains |
| Fiat valuations | Portfolio value calculated across all chains in your preferred currency |
For an EVM wallet holding USDC across multiple chains:
| Blockchain | Asset | Quantity |
|---|---|---|
| Ethereum | USDC | 500.00 |
| Arbitrum | USDC | 200.00 |
| Polygon | USDC | 150.00 |
| Total | USDC | 850.00 |
See the Wallet-as-a-Service (Palisade) API reference for information on how to retrieve balance information via the API.