# Understanding balances

When viewing wallet balances in Wallet-as-a-Service (Palisade), you'll see different balance types that reflect the availability and status of your funds.

## Balance types

| Balance Type | Description |
|  --- | --- |
| **Total** | The sum of all funds in the wallet (available + frozen + pending) |
| **Available** | Funds that can be used immediately for outgoing transactions |
| **Frozen** | Funds from transactions that have been frozen for compliance review |
| **Pending** | Funds from transactions currently awaiting a freeze decision |


## When balances differ

Your available balance may be less than your total balance when:

* **Transactions are frozen**: Incoming deposits have been manually frozen or automatically frozen for review. These funds remain in the "Frozen" balance until unfrozen. See [Manage transactions](/products/wallet/user-interface/transactions/manage-transactions) for more information on freezing transactions.
* **Transactions are pending**: Incoming transactions that are awaiting a freeze decision. Once confirmed, these amounts move to either "Available" or "Frozen".


## Viewing balances

You can view your wallet balances in the Wallet-as-a-Service (Palisade) console from:

* The vault overview, which displays balances for all wallets
* Individual wallet pages, which show balances for that specific wallet


## Refreshing balances

To manually refresh a wallet's balances:

* Navigate to the wallet page
* Click the refresh icon next to the wallet balance
* Balances will update automatically once the sync completes


Manual refresh is useful when a balance appears outdated or incorrect

### Limitations

Manual refresh only updates balances for tokens that Wallet-as-a-Service (Palisade) is already tracking for that wallet. It will not detect new tokens that have never been seen before.

If you've received a token that isn't appearing in your wallet:

* The token may not yet be tracked by Wallet-as-a-Service (Palisade)
* Contact support to have the token added to your wallet


## Multi-chain balances (EVM wallets)

For EVM wallets, balances are tracked separately for each blockchain where you hold assets. This provides complete visibility into your cross-chain holdings.

### Per-chain balance breakdown

| Aspect | Description |
|  --- | --- |
| **Chain-specific balances** | See exactly how much you hold on each blockchain (e.g., 500 USDC on Ethereum, 200 USDC on Arbitrum) |
| **Aggregated totals** | Total holdings automatically sum across all chains |
| **Fiat valuations** | Portfolio value calculated across all chains in your preferred currency |


### Example balance view

For an EVM wallet holding USDC across multiple chains:

| Blockchain | Asset | Quantity |
|  --- | --- | --- |
| Ethereum | USDC | 500.00 |
| Arbitrum | USDC | 200.00 |
| Polygon | USDC | 150.00 |
| **Total** | **USDC** | **850.00** |


### API response

API documentation
See the [Wallet-as-a-Service (Palisade) API reference](/products/wallet/api-docs/palisade-api/palisade-api) for information on how to retrieve balance information via the API.