If your account uses pre-funding, you can submit a withdrawal request from the Account balance widget on the Home page. A withdrawal request asks Ripple to transfer prefunded assets back to your registered bank account (fiat currencies) or crypto wallet (crypto currencies).
For background on how withdrawals work, including available balance and prerequisites, see Withdrawals.
Withdrawals are not available in the UAT environment.
To submit a withdrawal request:
On the Home page, locate the Account balance widget.
Find the currency you want to withdraw, then click the options menu icon (⋮) to the right of the balance.
Select How to withdraw funds. The Withdraw Funds panel opens on the right side of the screen.
Under Withdraw Amount, enter the amount you want to withdraw. The available balance for that currency is displayed below the field. The amount you enter must be greater than zero and cannot exceed your available balance.
Review the processing time information in the panel.
Click Withdraw to submit your request.
The Withdraw button remains inactive until you enter a valid amount.
After you click Withdraw, the panel closes and your request is submitted to Ripple for processing. You will receive an email confirmation when Ripple initiates the transfer.
After your request is submitted, Ripple will review and process your withdrawal. You will receive an email notification when your transfer is initiated. Depending on your financial institution, it may take an additional 1-3 business days for the funds to appear in your account.
If a problem occurs while submitting your request, an error message appears in the Ripple Payments UI. Contact Ripple support if the issue persists.