{"templateId":"markdown","versions":[{"version":"v1.39","label":"v1.39 STS","link":"/products/custody/support/get-support","default":true,"active":true,"folderId":"c15a2701"},{"version":"v1.38","label":"v1.38 STS","link":"/products/custody/v1.38/support/get-support","default":false,"active":false,"folderId":"c15a2701"},{"version":"v1.34","label":"v1.34 LTS","link":"/products/custody/v1.34/support/get-support","default":false,"active":false,"folderId":"c15a2701"},{"version":"v1.26","label":"v1.26 LTS","link":"/products/custody/v1.26/support/get-support","default":false,"active":false,"folderId":"c15a2701"},{"version":"v1.19","label":"v1.19 LTS","link":"/products/custody/v1.19/support/get-support","default":false,"active":false,"folderId":"c15a2701"},{"version":"v1.15","label":"v1.15 LTS","link":"/products/custody/v1.15/support/get-support","default":false,"active":false,"folderId":"c15a2701"}],"sharedDataIds":{"sidebar":"sidebar-products/custody/@v1.15/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition"]},"type":"markdown"},"seo":{"title":"Get support","description":"User guides, API reference, and support resources.","siteUrl":"https://docs.ripple.com","lang":"en-US","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"get-support","__idx":0},"children":["Get support"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To get support for ","Ripple Custody",", open a new ticket in our ",{"$$mdtype":"Tag","name":"a","attributes":{"href":"https://metaco.atlassian.net/servicedesk/customer/portal/1","target":"_blank"},"children":["Support portal"]},"."]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Don't have access to the ","Ripple Custody"," support portal yet? Send an email to the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:technicalsupport@ripple.com"},"children":["Ripple Technical Services team"]}," to request access."]}]}]},"headings":[{"value":"Get support","id":"get-support","depth":1}],"frontmatter":{"seo":{"title":"Get support"}},"lastModified":"2026-08-04T20:25:11.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/custody/support/get-support","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}